Role: Customer Administration Support

Location: Sheffield

Job reference: CAS5963

Package details:

• Salary – Competitive dependent on experience
• Part-time (Tuesday, Wednesday, Thursday 9-5pm)

• 25 days of annual leave plus bank holidays
• Pension scheme
• Death in service benefit
• Employee Assistance Programme
• Six working days a month (Following successful probationary period)

Overview of the role:

I have partnered with a leading steel market analysis company, specialising in independent researched global steel prices, indices and forecasts.

We are seeking a talented Customer Support and Office Administrator to join the team. This role offers a unique opportunity to join a great team alongside supporting and contributing to all areas of the business. Personal growth and access to training is always available.

Key Responsibilities:

• Providing full customer service support from answering enquires via email and telephone, managing invoicing and ensuring the upkeep of company records is accurate.
• Support the customer service supervisor with allocation of incoming payments received to the appropriate account.
• Activate online accounts, proactively pursue outstanding invoices and perform any other duties surrounding the management of customer subscriptions.
• Providing essential administrative support where necessary to all areas of the business.
• Office-related responsibilities including welcoming visitors, managing deliveries, post and assisting with office-related tasks.
• Arranging yearly PAT testing and other ad-hoc tasks.

Requirements:

• Proven administrative experience, preferably in an office environment.
• Strong attention to detail, well organised and desire for accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent written and verbal communication skills.
• Ability to multitask, prioritise, and meet deadlines.
• Someone who can work independently and collaboratively within a team and across departments.
• Able to solve problems and use their own initiative.

To apply, please send a copy of your CV and a covering letter to  or, alternatively, submit your application via the link below.

Aine McNulty – Associate Recruitment Consultant (Metals & Engineering)

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