Fancy joining the UK’s number one Wine Specialist?

Majestic Wine Reading are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.

The Role

As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance. As a Majestic Wine Driver, you get the opportunity to meet and talk to different customers every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile. Its hands on, physical and full of variety.

Key Responsibilities

At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

Therefore, we are looking for people who:

• Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery

• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases

• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.

• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.

• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.

• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally

• Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.

• Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together

• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.

• Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.

• As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.

• Be the face of the store to our delivery customers, ensuring excellent customer service and experience.

• Ensure the van is maintained to a high standard. You take pride in the van by ensuring it is clean and all compliance checks are carried out in a timely manner.

• Ensure Customers get the best shopping experience in-store and out on the road.

• Can prioritise and be efficient with your time so you and the team can spend more time with our customers finding wines they’ll love

• Involvement in all operational tasks required for the day-to-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.

• Constantly finding ways to be more efficient with the driving time, understanding the cost impact on inefficient delivery runs

• You are constantly improving your wine knowledge so you can share this with our customers (don’t worry, we will teach you everything you need to know)

Knowledge & Skills Required

• Excellent time-management, delegation and problem-solving skills

• Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer

• Self-motivated, able to thrive when working alone and as part of a team

• A can-do attitude with a passion for seeing problems through to solutions

• Adaptable and resilient to meet the ever-changing demands of our business

• Excellent communication and time management skills

• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications

• Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.

What is in it for you:

• Competitive Salary
• Up to 20% staff discount
• Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
• Uniform provided
• Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
• Company sick pay scheme.

Job Specifics:

• Contract: Fixed Term until 31/01/2024

• Hours: 24 Hours Per Week

We look forward to receiving your application! Together we are Majestic! #TWAM

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.