We currently have a vacancy for a part-time role for our Hearing Centre in Horsham, West Sussex, managing the day to day operation of the Centre.

This is a part time job share arrangement. The working pattern available will be two days one week (Thursday and Friday) and three days the second week (Wednesday, Thursday and Friday). Immediate start available.

As the public face of the Company, we are looking for someone who is highly-presentable, articulate and professional, well organised with customer service/administrative skills and experience. You must have a good working knowledge of Microsoft Excel, Word and Outlook. You will need to be self-motivated and work on your own initiative and must have the flexibility to cover holiday and sickness absences, at other Company locations, as required. Full training would be provided. This is a stand-alone role working alongside the Audiologists.

Key duties and responsibilities:

• Greet and welcome patients and other visitors to the Centre
• Provide excellent customer service at all times
• Diary Management, making and rescheduling appointments
• Update and maintain patient records on the database
• Answer telephone calls and deal with emails
• Log data accurately and efficiently for weekly financial reporting
• Ensure patient files are ready for Clinic each day
• Deal with Petty Cash payments and Sales Receipts
• Check and maintain stock levels weekly, liaise with suppliers
• Deal with incoming and outgoing post
• Ensure the Centre is clean and tidy at all times
• Banking
• Filing
• Assisting with advertising and promotional events as required
• Other ad-hoc duties

Job role requirements:

• Excellent customer service skills
• Proactive customer service approach
• Excellent telephone manner
• Excellent attention to detail
• Excellent written and verbal communication skills
• Fully competent in Microsoft Office Word, Excel and Outlook
• Self motivated and adaptable
• Two years experience in a customer care and administration role
• GCSE level or equivalent qualifications
• English Language
• Full Driving licence

Personal Attributes:

• Well presented
• Professional
• Eligible to work in the UK

Further Information:

• 9.00am to 5.00pm, with half an hour for lunch
• Competitive salary of £22-23,000.00 per annum full time equivalent, depending upon experience
• 22 days holiday per annum, rising to a maximum of 25 days with length of service.
• Private healthcare benefits
• Company pension scheme

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Please note that all successful candidates will be contacted within 7 days of making an application.