Team Leader

Job Type: Full Time

Location: Ealing

Salary: £41,808.00 - £45,021.00 - pa inclusive. Grade 10

Hours: 35 Hours per week, Monday - Friday 7am to 9pm, with duty week and weekend cover as required.

The Role

The council are looking to recruit a Team Leader to join their fast-paced, multi-disciplinary Reablement Team working within the London Borough of Ealing.

Key Responsibilities

• Providing excellent customer service to EFM stakeholders through the Helpdesk operation
• Raising, updating, and closing work orders on Computer Aided Facilities Management (CAFM) systems (Concerto) in a timely manner, allocating work orders to all parts of the PS team, including Engineers, Security, Cleaners and Subcontractors across the estate
• Preparation of Planned Preventative Maintenance (PPM) and statutory testing schedules including planning, scheduling, and assisting with booking PPMs with sites, and use of compliance monitoring platforms (Concerto)
• Updating CAFM system daily, including processing of PPM documentation when received.
• Actively manage work delivery through liaison with the Helpdesk Team Leader, Building Services Manager and the Property Services team. This includes updating maintenance schedules, chasing outstanding specialist contractor works and PPMs and assisting with audit information for stakeholders
• Monitor service levels and update completion information ensuring this information is available to the Helpdesk Team Leader for collation within regular management reporting.
• Accurate data collection from customers and other member of the PS team to help inform the Property Management service, and use of this data to report back to the Facilities Managers on outstanding jobs.
• Facilitate and support meetings for managers including accurate minute taking, preparing agendas and supporting presentations.
• Provide feedback and ideas on Helpdesk processes and strive for continual service improvement.

Skills and Qualifications

• Three years’ experience of managing a similar service within local government and /or health sector.
  OR
• A nationally recognised qualification in management e.g CMS, DMS or NVQ Level 4 or the willingness to undertake NVQ 4.
• Substantial experience of working with older people, people with disability, mental health including Dementia and other vulnerable groups of service users
• Ability to undertake assessments, set goals, monitor progress and work as part of a multidisciplinary team
• the ability to organise / deliver personal care services to customers in either a paid or unpaid capacity, including experience of working in a paid supervisory capacity.
• Good IT knowledge including experience of staff rostering systems, excel, word and the ability to compile statistics for service as required.

Benefits

To Apply

If you feel you are a suitable candidate and would like to work for The Council, please click apply to be redirected to their website where you can complete your application.

Ealing council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing follows safer recruitment practices to protect children and vulnerable adults. The post holder will be subject to an enhanced Disclosure and Barring Service (DBS) check.

This post is subject to Ealing’s enhanced vetting process.