Part Time Customer Relations Advisors

Location: Farnborough

Starting salary: £11.73 to £12.80 per hour with regular salary progression

Performance-related reward scheme - performance rewards ranging from £500 to £1,000 based on 3 months' consecutive results.

Want to be part of the team?

Our client is a London and New York-based fintech company that pioneered the youth fintech and financial education category.

They are on a mission to make every kid smart with money and to delight their community of 2 million parents, kids, and teens with innovative, market-leading tools to help parents raise financially healthy kids.

We are looking for experienced and self-driven Customer Service Advisors to join the team. Your role will primarily be to provide consistent, friendly, knowledgeable, and efficient customer service to both the parents and children holding accounts.

Part time shift options available:

Mon 12-8 & Sat 10-6 (15hrs)
Sun 12-8, Mon 8:30-4:30 (15hrs)
Fri 8:30-4:30, Sat 12-8 (15hrs)
Sun 12-8 & Mon 4-8 (11.5hrs)

Please note that the above options are fixed shifts, therefore you must be able to commit to at least one of the options in order to be considered.

What you’ll do as a Part Time Relations Advisor:

• Deliver excellent customer service via incoming calls from customers
• Provide customer support via internal systems to answer email, phone & Live Chat queries
• Responding to queries and comments made via social media
• Assisting with general technical queries about the website and mobile app
• Answering queries regarding customer statements and financial activity
• Providing friendly, helpful advice to both parent and child account holders
• Administrative tasks (monitoring risk alerts, one-off tasks etc.)
• Support the Customer Service management team

Our ideal Part Time Customer Relations Advisors have:

• Proven customer service experience, whether from a contact centre or other customer-facing environment such as retail, hospitality customer service
• Strong written and verbal communication skills
• Ability to work independently
• Motivation to provide exceptional customer service at all times
• Excellent telephone manner
• Strong organisational skills
• Happy working in a committed, busy, customer service team
• Strong technical skills - happy to learn new systems
• Working knowledge of Excel & Word

Employee benefits

• 30 days of holiday (including all but 3 public hols)
• Your Birthday Day off
• Excellent induction with ongoing learning and development throughout your career
• Free tea, coffee, and loads of fruit
• Access to 'salary sacrifice’ benefits such as Cycle to Work scheme and Workplace Pension
• Helpful and collaborative team where your ideas are welcomed
• Great Company days out, incentives such as legendary Christmas parties and Company Meet Up!
• Long Service awards - 3 years and 5 years
• Family-Friendly leave policies
• Discounts on cinema tickets, restaurants, and shopping via Westfield rewards membership
• Workplace pension scheme
• Flu Jab
• Death in service - 4x your annual salary from month 1
• Enhanced maternity leave - 20 weeks full basic pay after 2 years’ service and 26 weeks full basic pay after 3 years’ service
• Paternity leave - 2 weeks full basic pay from month 1, and 4 weeks full basic pay after probation
• Westfield Cash Health Plan (for you and your children)
• Westfield surgery plan after 3 years’ service
• Westfield Rewards (receive discounts at over 600 retailers)
• Mental health platform - Open up
• 5 days annual leave carry over

If this sounds like the role for you, we'd love to hear from you!

If you'd like to join the team as a Part Time Customer Relations Advisor, click 'apply now' for immediate consideration.

Please ensure your CV is up to date and your contact details are correct so we can get in touch!