Service Administration Specialist

Hamburg

Part-time (20-25 hours per week)

This role will be working for a market-leading Scientific Instrumentation company, and you'll be based in the Hamburg area. Their Service team ensures customers are happy and fulfilled, and this satisfaction is absolutely critical to their success! As their Service team grows, they are looking for a new Service Administrator to join their successful and thriving team.

Service Administration Specialist responsibilities:

• Strategically plan worldwide deployments for our field service team
• Handle the administrative and commercial aspects of service and repair orders
• Craft comprehensive spare parts and service offers
• Efficiently manage order entry and invoicing for services
• Coordinate technical customer inquiries, providing first-level customer support
• Contribute to the creation of documentation to enhance our service offerings

Service Administration Specialist requirements:

• Possess a completed commercial training or equivalent qualification
• Bring experience in customer service or internal sales, preferably in an international setting
• Exhibit excellent communication skills in both German and English; additional languages are a plus
• Confidently navigate MS Office applications and possess knowledge of CRM and ERP systems ideally
• Demonstrate an organized and structured work approach with a strong customer orientation

What is on offer:

• Enjoy flexible working hours, and the option for home working
• Embrace a four-day workweek with personalised flexible hours
• Revel in six weeks of vacation, including Christmas Eve and New Year's Eve
• Take advantage of their bike leasing program
• Receive subsidies for company pension schemes exceeding statutory minimums

Apply now to become part of a team that values service excellence, continuous learning, and sustainable practices. If you're ready to redefine the standard, we're excited to welcome you!