Position Overview
The position of Client Development Manager is to prospect and onboard new clients. To have responsibility for existing client communication and relationship building.

To manage clients on a day- to-day basis and ensure that their briefs and strategy are being met within agreed service level agreements and timescales.

Structure
Reporting to the Managing Director, you will also build strong relationships with: -

The Technical Team
The Paid Team
The Content and Social Media Team
The Senior Management Team
The Administration and Finance Team

Key responsibilities

• Developing and maintaining a strong pipeline for prospective clients. This includes creating and managing a prospect
• database
• Be responsible for handling new business enquiries
• Building good relationships with agency partners. Be active and authoritative on Social Media platforms, particularly
• LinkedIn
• Improve and develop processes to engage with new prospective clients and partners
• Be the main day to day contact for clients and ensure they are kept up to date with progress
• Maintain and develop client relationships
• Understand the client’s goals and objectives and effectively communicate them to our internal team
• Hold regular progress and update meetings with clients and feedback relevant information to the appropriate team members
• Assist with organising and participating in client presentations and pitches when required
• Drive Zelst brand values to all contacts and work closely with the team internally to ensure delivery of our brand promise
• Through continual innovation and superior customer service delivery, ensure that our high standards of customer service are delivered to improve client experience and aid in client retention
• Prepare targeted, well-researched, innovative and relevant proposals when required
• To be responsible for our competitor analysis and identifying areas of interest or concern for Zelst, including offering solutions and new ideas to keep us 'Fresh’ in the Search Marketing Sector
• Develop a knowledge of the benefits of Search Marketing and keep up to date with the latest industry developments and news
• Produce required reports in a timely and accurate fashion

Key skills, experience and attributes

• To ideally have a sound understanding of agency environment and be comfortable with technology and social media channels
• Excellent communication skills
• Excellent rapport building skills
• Ability to explain complex information clearly and simply
• Highly organised with ability to multi task and prioritise.
• Sound commercial understanding and mindset
• Good understanding of written and spoken English
• Ability to deliver a high level of customer service
• Good level of Microsoft skills (Outlook, Excel, Access, Word and PowerPoint)
• Competent with Google Docs
• Excellent level of attention to detail
• Be forward thinking and solutions oriented
• Be proactive with a 'can do’ approach to work and ability to use initiative
• Eagerness to learn, develop and progress within the role and the agency
• Have the curiosity to explore new approaches to challenges
• Solid negotiation skills
• Excellent presentation skills
• Creativity
• Previous business development experience working in a digital agency is preferable

Place of work:
The role Client Development Manager is an office-based role, with the possibility of also working from home when required. You will also be expected to travel to client sites and other external meetings. The role is for between 24 and 37.5hours a week.

Holiday Allowance
25 days plus bank holidays, increasing to 30 days plus bank holidays with length of service.

Salary

£30K per annum, FTE

Benefits

• Birthday day off
• Company bonus scheme
• Dedicated time for training and development
• Casual dress
• On-site parking available