We are looking for a part-time Customer Service Assistant to join our reception team. The ideal candidate will be the first point of contact for our visitors, students, and staff, providing a warm welcome and essential information. This role is crucial in maintaining a professional image and ensuring the smooth operation of our front desk services.

12-5.30pm Monday to Friday 

• Greeting visitors, students, and staff at the reception desk, verifying identification when necessary, and notifying relevant staff of arrivals.
• Providing information and directions to help individuals reach their destinations within the facility.
• Answering telephone enquiries, taking messages, and forwarding them to the appropriate person.
• Processing incoming mail, including signing for parcels and goods, and ensuring delivery to the correct departments or individuals.
• Collaborating with Security and Campus Support as a point of liaison during incidents and emergencies, following the University’s Emergency Procedure Booklet.
• Reporting and recording incidents and actions taken where appropriate.
• Assisting with administrative duties to support the Management team as required.
• Securing the working area at the end of each day by checking doors, windows, and lights.
• Undertaking photocopying tasks when required.
• Maintaining a clean and tidy reception area to present a professional image.

• Excellent customer service skills with a friendly and professional demeanour.
• Ability to handle a variety of tasks and prioritise workload.
• Strong communication skills, both in person and over the phone.
• Good organisational skills and attention to detail.
• Experience in a receptionist or customer service role is preferred.
• Competency in basic administrative tasks and office equipment.

• Competitive salary for part-time work.
• Central location with easy access to public transport.
• Opportunity to work in a friendly and professional environment.

To apply for this Customer Service Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.