Job Title: Deputy Head of Patient Experience

Location: St Pancras

Hours: 37.5

Pay rate : £28.08 - £32.03 with WTD

Trust Location: St Pancras Hospital 4 St Pancras Way London NW1 0PE - Hybrid

What you'll be responsible for:

• General management and supervision of Service User Experience Managers, ensuring the smooth running of the Experience workstream (complaints caseload management, quality assurance of complaint investigation reports, monthly supervisions & caseload support for SUEM's, leading on all associated reporting for complaints with oversight from Head of Service User Experience & Engagement)
• Supports the implementation and evaluation of Involvement & Engagement, and Recovery strategies within the Trust.
• Supports patient / service user and carer representatives/expert by experiences, and enables and strengthens their contribution to the Trust's core business
• Support the divisions in the development and delivery of service user and carer experience, engagement, co-production and feedback.
• Support transformational projects within the Trust whereby patients, families and carers are central to quality and service improvement.
• Deputising for the Head of Service User Experience & Engagement
• Provide support and expert advice to all staff on matters related to improving patient and carer experience, involvement, engagement and outcomes.
• Ensure adequate, relevant and appropriate education is available across the organisation in relation to patient & carer experience, engagement and involvement.

You'll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You'll have the following skills/experience:

• Demonstrable high level of understanding of National legislation, CQC essential standards and quality governance specifically in relation to patient & carer experience and engagement
• Experience of working in health or social care services
• Experience of working within the Mental Health Provider Services particularly working with volunteers, service users and carers/families
• Facilitating service users, groups and meetings
• Practical experience of running patient surveys and patient experience projects, patient and carer groups, networks and forums
• Experience of formal correspondence to external individuals and agencies
• Experience of managing staff and effective teams
• Experience of using patient/ carer feedback and/ or championing the voice of patients/ carers.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

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