Retail Team Leader

Summary

If you're interested in becoming a Retail Team Leader and have the appetite to engage with visitors and boost our retail potential, then you could be the person for this role.

The Hours: 1379.5 hours per year. 4 days per week between April - October and 3 days per week ( the usual working days would be Wednesday - Saturday) between November-March. Shifts start at 9:30am and finish at 4:45pm, 5pm or 5:45pm depending on the time of year. Weekend and bank holiday work required. Some evening work in October.

The Salary: £11.64 per hour

Duration: Permanent

Interview Date: Tuesday 30th April

Start Date: week commencing 3rd June (or earlier if available)

What it's like to work here

Fountains Abbey shop is an important part of the visitor experience, you’ll develop your knowledge of the site as well as learn about retail at the National Trust. The shop is a busy and varied environment stocking a range of products across multiple departments, including locally sourced and plants. You’ll join a team of hard-working, outgoing, and friendly staff and volunteers. This role reports to the Retail Manager.

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

Fountains Abbey and Studley Royal is one of 1199 sites globally recognised by UNESCO as a World Heritage Site. Surrounded by the beautiful countryside of Nidderdale National Landscape, and close to the city of Ripon, the estate is iconic in the North of England. The River Skell winds its way through this 800 acre site of contrasts and surprises. The abbey ruins tell the story of 400 years of monastic life, years of riches, ruin and revival, brought to a close by the dissolution of the monasteries under Henry VIII. Studley Royal Water Garden, with its elegant canals, follies and eye-catchers was the height of fashion in Georgian times, with the designers cleverly incorporating the abbey ruins into their grand vision. What you'll be doing

You'll be required to support the day-to-day management of the property retail operation so that it is commercially successful and consistently exceeds our visitors’ expectations. This role will focus on the outside areas of the shop, looking after our plants and outdoor garden stock such as pots, mirrors, and stakes. You'll monitor and order stock and merchandise products to achieve stretching financial targets, leading by example when it comes to service and maximising our profitability and income. You'll also supervise paid and voluntary retail staff and work effectively alongside colleagues elsewhere in the property to deliver great service to visitors, promoting and enhancing the property's sense of place. 

Please read the role profile, attached to this advert.

Who we're looking for

• Able to demonstrate strong customer service ethos

• Experience of working in a retail environment including selling and merchandising skills.

• Strong people skills enabling good relationships.

• Knowledge of retail best practice including selling and merchandising skills and effective space management.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.

National Trust

£11.64 per hour

Studley Park