Banking Operations Assistant - Part Time (3 days per week)

Location: Farnborough

Salary: £26,000, pro-rata

Working hours: Mondays, Tuesdays, & Thursdays 9am-5:30pm

Our Banking Operations Assistant role is 100% Office-based in our Farnborough office. This is a permanent, part-time role (3 days a week) working Mon, Tues, & Thurs 9am-5:30pm.

What you’ll do:

We are looking for a team player with strong organisational and problem-solving skills, along with a passion and enthusiasm for all things GoHenry who believes in what we are trying to achieve - financial literacy for future generations. This is an interesting and varied role, and you will be the go-to person.

Come and join an exciting, innovative, and forward-thinking team that prides itself on outstanding levels of service in a friendly, welcoming, and inclusive environment.

You will be responsible for (but not limited to):

• Reporting to, and supporting the Investment Operations Team Leader, you will play an essential part in the team.
• Ensuring you provide the best possible level of service, both to our members and the wider GoHenry teams.
• Providing weekly updates to our finance partners
• Dealing with the transfer and rejection of finance products
• Chasing open queries with relevant departments and keeping communication with members up-to-date
• Be available, visible, and able to answer any questions
• Ensure processes and procedures are up-to-date and adhered to
• Liaise with our Members on internal escalations ensuring all contact channels are updated
• Onboard new Special Accounts through the correct due diligence process
• Daily management of accounts and assisting with all queries relating to both new and exciting account holders

This is a great opportunity for someone to grow their skillset while working with and supporting some of our management teams and service providers.

What we’re looking for

• Basic knowledge in investments (ideally stocks and shares ISAs).
• Experience within a regulated environment, preferably working to FCA guidelines.
• Competent use of computer software to prepare reports and documents via Microsoft and/or Google-Suite
• systems.
• You are a clear communicator and able to use diplomacy and sensitivity wherever needed.
• You’re a problem-solver who can assess a situation and identify possible solutions.
• A confident and approachable people person.
• Someone who cares and is passionate about what they are doing every day!
• Someone who can keep calm in a crisis.