Bringing that feel-good energy.

We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

We are looking for an enthusiastic Product Analyst with meticulous attention to detail who can translate high level customer and business problems into low level designs and solutions. If you love making things better for customers, building great products, working with technology, getting into detail and all things energy then you’ve come to the right place.

In this role, you will need a strong understanding of debt, payment and finance processes in a large energy retailer or similar organisation. Focus areas where we want to drive improvements for our customers and our organisation include direct debit, refunds, payment processing, debt collections, support for vulnerable customers, financial accounting, credit checking and credit data sharing.

We are a flat and agile organisation and plan to remain this way. We are looking for a hands-on Product Analyst that can help build our tech capability across our business as we continue to grow. It is important that we understand our customers’ problems and discover solutions that really add value. Our Product Analysts are here to transform the varied and complex problems into low level solutions and help us to iteratively build brilliant products.
 

You'll need a strong understanding of customers and how technology can be leveraged to support them in both the Residential and SME markets. You will need to work in partnership with the technology and operational teams at all times. Our Product Analysts need to really understand how our systems work, identify problems and refine solutions in the best way to leverage existing and new capability. You will work closely with the Product Managers to provide support, expertise and enable the product vision.
 

The Product Analyst will play a key role in the refinement, setup and launch of new tech capability. Which involves complexity across multiple customer journeys with a variety of customer types and end users. You will need to be comfortable working with 3rd party platforms and quickly learn new technology. If this sounds like you, then we want to hear from you!

A taste of what you’ll be doing.

• Collaborating closely with the product managers, business owners, tech teams and Kraken leads to create, refine and deliver our product pipeline

• Build an expert understanding of our technology and platform to enable brilliant solutions to business and customer problems

• Monitoring and identifying any issues that are impacting our customers and Ops teams

• Translating requirements into easy to understand features that are delivered in partnership with the delivery teams

• Refine, setup and support the launch of new technology, including 3rd party software

• Keep relevant stakeholders updated and build a strong network across our business

Are you the person for the job?

We understand that these lists can sometimes be a bit intimidating and we don't mean it to be like that. If you get what we're on about here, send us your CV. We would rather chat through your experience than put you off because you don't tick every one of these boxes.

• Strong tech and energy experience

• Ability to innovate and find new solutions (not just tech)

• Experience of working with significant complex delivery pipelines

• Adaptable and comfortable with working with ambiguity

• Desire to learn and comfortable with feedback

• Strong relationship building and stakeholder management capabilities

• Excellent reporting, problem solving and analytical skills

• Strong presentation skills and experience of influencing at a senior level

• Good communication skills (verbal and written) for liaison with business owners and 3rd parties

Here’s what else you need to know?

• Closing date – Tuesday 23rd April 2024

• We’ll have regular team socials and lively team chats

• Competitive salary

• Location - Nottingham, Leicester, Bolton or London with travel to our other sites when required.

• Working environment: Flexible hybrid working – a blend of in the office for 2-3 days a week and at home the remainder.

• 26 days holiday plus bank holidays each year – this includes a guaranteed day of for your birthday off if you want it.

• A generous pension scheme.

• The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.

• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

• For all successful candidates.  Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.