Do you have experience in debt recovery, have high attention to detail and enjoy providing accurate advice to customers? We would like to hear from you!
We are seeking a diligent and customer-focused part time Recovery Officer to join our team. In this role, you will be responsible for maintaining accurate and up-to-date Council Tax and Business Rates records, as well as handling inquiries from the public, colleagues, and external organisations.
A key part of the role will be contacting customers who have outstanding Council Tax, Business Rates and Sundry Debts. To maximum the chance of being able to speak to people, some of your working hours may be outside of our normal core hours.
An example working pattern for this role would be 4 hours a day over 5 days between 3:30pm – 7:30pm. These are flexible hours and open to some negotiation.
About the role…
For more information about this role please see the Job Description/Person Specification.
You will need…
Special Conditions…
Who are we…
Publica is a unique place to work – we’re a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs.
What can we do for you…
These are just a handful of the benefits that you can enjoy when you join us!
To apply for this position please click on "apply now" within this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Publica Group Ltd. Your CV will not be available to the hiring manager unless you are shortlisted for interview to assist with our non-biased screening process so please ensure you complete the application form in full.
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities.
Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.
Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies
Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.
Publica Group | £24,500 - £28,000 per annum | Cirencester |