Collections & House Officer

Summary

Would you like to be part of a dedicated professional team working at one of the National Trust’s finest houses, looking after its collections of art and objects, and presenting them to visitors? 

If so, you could become a Collections and House Officer, bringing to life the history and significance of this much-loved place.

Accommodation is provided to the postholder for the proper or better performance of their duties in accordance with Trust criteria and HMRC rules.

What it's like to work here

The House team are primarily based at Felbrigg, but work across the portfolio, supporting with the Sheringham collection as required. You'll be working alongside 8 team members, who are hardworking and committed to making sure Felbrigg continues to be a very special place.  

Felbrigg Hall is a beautiful Jacobean country House that has been shaped and extended over the years by its many owners. The rare completeness of the collection makes it all the more special, as there is so much to delve into whilst caring for this collection. Tours of the Attics and Cellars are an absolute highlight and are so well received by our visitors, allowing them to understand the extent of the house & collection. 

Click here for more information about this location

What you'll be doing As a Collections and House Officer you'll regularly supervise the day to day opening of the house. You'll have a good relationship with the house volunteers, helping ensure that rotas are well covered and supporting them in their daily needs. As well as overseeing the volunteer team you'll be thinking about the presentation of the collection, focusing on visitor enjoyment. 
You'll line manage or give daily supervision to the Collection Assistants and will help lead the volunteer team. Supervising and participating in preventative conservation and cleaning within the house, you'll be working with the other Collections and House Officers to implement the routine and deep cleaning programmes, deliver environmental control, monitoring and mitigating deterioration.
You'll be strongly supporting the delivery of the Collections Management Instruction, which includes all aspects of collection care; with a strong emphasis on preventative conservation and inventory management. 
You'll help deliver engaging visitor experiences, celebrating the collections and our conservation work in the house, encouraging repeat visits. Working with the Senior Collection and House Manager and other Collections and House Officers, you'll help improve how we present and interpret the house and collections, ensuring excellent customer care, inclusivity and access. 
You'll form a vital part of the Emergency Salvage Team and take part in and help deliver, out of hours exercises and training. Who we're looking for We'd love to hear from you if you’re: 

• someone who puts people first, and who knows what’s needed to make sure everyone receives great service  

• able to work as part of a team, with skills in day-to-day supervision and management 

• good at talking to, and getting on with, all kinds of people 

• comfortable with managing costs and spending 

• full of ideas about how to make spaces and objects accessible to more visitors 

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.

National Trust

£19,094 per annum

Felbrigg