Administrator / Referral Service Coordinator with previous admin experience in a similar role working in a mental health or healthcare setting, who has excellent communication, organisational and administrative skills is required for a well-established charity based in East London.

This role is officially known as a Referral Co-ordinator and Service Administrator

Please note: This role is only available to candidates of African / African Caribbean Heritage under the Genuine Occupational Requirement under s9 Equalities Act 2010

SALARY: Starting from £25,635 FTE / Actual Salary £15,381 per annum at 22.5 hours per week + Benefits

LOCATION: Hackney, East London (E9)

JOB TYPE: Part-Time, Permanent

WORKING HOURS: 22.5 hours per week (some evening work required)

JOB OVERVIEW

We have a fantastic new job opportunity for an Administrator / Referral Service Coordinatorwith previous admin experience in a similar role working in a mental health or healthcare setting, who has excellent communication, organisational and administrative skills.

Working as the Administrator / Referral Service Coordinator you will be responsible for co-ordinating and triaging all service enquiries and referrals. You will maintain accurate records/statistical data pertaining to all referrals with confidentiality, following data protection and other statutory regulations and requirements.

As the Administrator / Referral Service Coordinator you will be actively involved in outreach work to publicise the Service and to assist administratively in the recruitment, induction, training and support of Volunteers, Interns and Honorary Therapists.

DUTIES

Your duties as an Administrator / Referral Service Coordinator will include:

• Deal with telephone, written and email enquiries from clients, prospective clients and referrers

• Manage referrals and arrange assessments across the various projects in a streamlined, fast and easy process

• Manage client referrals in cases where a more formal referral into specialist services is required

• Ensure effective liaison and communication with other projects to ensure easy and effective referral pathways and joint working

• Make sure that all messages, cancellations and confirmations are recorded and passed on as appropriate

• Administer and improve existing database system to collect and collate monitoring information, and input/update the data

• Work with Salesforce database and other IT systems, storing all information and developing the application

• Support other staff in its usage and take responsibility for its consistent application in the department with support from the Team Lead

• Assist the leadership team with ad hoc data collection and analysis

• Liaise effectively with all staff within the Service and external partners

• Circulate information to ensure the Volunteers, Honorary Therapists, Interns and Staff are aware of local and national information sharing and integrated working arrangements

• Take the lead on ordering supplies, invoice and petty cash processing

• Ensure the office is organised and stationery orders are actioned in good time

• Assist with signposting activities, such as the development of a service-wide signposting resource

• Support a service-wide programme of outreach and referral engagement, which will include marketing, communication across the organisation, to community services, GP practices, other Healthcare providers and relevant boroughs

• Other appropriate duties may be required as the Service develops such as example, compiling a team newsletter, blogs for social media and organising teambuilding and client events

CANDIDATE REQUIREMENTS

• Ability to use MS Office extensively and cloud systems such as Salesforce

• Qualified to at least GCSE level or equivalent in Maths and English

• Previous experience in an administrative role

• Excellent communication, organisational, presentation and interpersonal skills

• Experience of working in a mental health or healthcare setting

• Good understanding of data protection, confidentiality, safeguarding and risk management and demonstrable examples of putting these into practice

• Substantial experience of administration duties, including setting up systems, recording and monitoring information

• Able to work with a range of stakeholders to develop professional working relationships to support clients

• Ability to build up and maintain a network of external contacts that can help achieve service goals

• Experience of working with Black, African and Caribbean Communities and/or Service is desirable

DBS clearance at Enhanced (without Barring) is required for this role

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12130

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