We have opportunities to join our experienced and dedicated Family Services Team working within the visitors’ centre at HMP Highpoint providing a personal welcome for first-time and returning visitors to help them access the services available to them.
HMP Highpoint, part of the main HMP Estate. offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same. You will be required to obtain and retain enhanced security vetting for this role.
We are seeking Family Support Worker to join the team in providing effective and efficient running of the Visitor Centre, Tea Bar, Play Area in the Prison Visits Hall, assist on Family Days to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children, young people and families helping to maintain positive, healthy and supportive family relationships.
Ideally you will have experience of dealing with people in a customer service-based role and be able to demonstrate excellent communication and problem-solving skills sometimes under challenging circumstances whilst embracing a non-judgemental and empathetic work ethic.
Please Note: You will need to have access to your own transport as HMP Highpoint is not accessible by public transport.
Salary: £12.00 per hour (Real Living Wage)
Based: HMP Highpoint Visitors’ Centre
Working Patterns:
We run the visit centre on Wednesdays/Fridays/Saturdays/Sundays & Mondays and have a variety of options of rota-based shift patterns as below:
Benefits & Recognition:
All benefits are discretionary, and Ormiston Families reserves the right to change or amend benefits at any given time.
Cycle to Work
Annual Leave Entitlement:
Group Life Assurance:
Occupational Sick Pay Scheme:
Pension:
Sponsorship:
Employee Assistance Programme:
The Hive:
The Wellbeing Centre:
For further information and to apply please visit our Work With Us page on our Ormiston Families website.
Closing date for applications: 9am, Friday 3rd May 2024
Interviews: W/C 6th May 2024
Previous applicants need not apply
Safeguarding and DBS requirements for your role:
Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.
Ormiston Families | £21,840 per annum, pro-rata | Stradishall |