The duties and responsibilities of this Security Services role include, but are not limited to, the following:
In-depth response to security incidents generated via analysis and automated tools.
Be able to make high quality decisions, often with incomplete information, and actively and reactively engage with customers to mitigate DDoS attacks in their environment, providing high levels of support and interaction.
Troubleshoot problems and issues with customer policies and controls.
Research and analyze data sources to provide insight into new threats to customer environment. collaborating with other members of the SOC to identify emerging trends and threats.
Work with the customer to resolve issues on their networking edge.
Determine root cause and engage with customers to resolve issues in their network security environment.
Research and analyze sources of network security issues and provide insight into new methods to detect and resolve them including contributing to a knowledge-based 'library.'
Troubleshoot problems and issues with customer networks and virtual environment.
Align with the CTO, VP of Product Mgmt, Engineering, Professional Services, Sales and Marketing to understand the market trends and implement programs to help drive initiatives and opportunities for Sales.
Requirements
Bachelor's degree in Computer Science or equivalent.
2+ years' experience working with systems and networks.
Customer-facing skills required.
Network Troubleshooting skills required.
Experience using Linux and other related tools.
Solid knowledge and understanding of network protocols (TCP/IP) required.
Experience using Splunk or other SIEMs preferred.
Experience of infrastructure design and management in mission critical environments preferred.
Understanding of Virtual Infrastructure preferred
Juniper experience would be additionally desirable.
JNCIA, CISSP, CISA, GIAC or network specific certifications preferred.
Effective communication, organizational, problem-solving and presentation skills
Self-motivated and, in time while supported, able to work with minimal supervision.
Ability to build trusting, collaborative relationships with peers yet with a strong sense of accountability and ownership.
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