We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

We've also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Here at Havebury Housing, we are looking for a Receptionist and Facilities Support (Part-time - 2 days per week) to join our incredible team! This will be for two full days per week, ideally one of those days being a Tuesday (we can be flexible), with hours of 8.30-17.00. We do require flexibility with this role for emergency cover and holiday cover.

The purpose of this role is to represent Havebury with a positive and professional first impression to all customers at our Head Office. To oversee the incoming and outgoing post to all teams daily and to support the Health, Safety and Facilities Team with administrative help on a range of projects as they arise.

Requirements

Outline of Key Responsibilities...

• To provide a professional reception service to corporate visitors and residents to ensure a positive customer experience
• To liaise with colleagues to ensure customer service standards are met
• To manage customer demand by signposting customers to the relevant department internally, or partner agency externally
• To provide additional hours to cover holiday and absence of the Facilities Co-ordinator as required
• To distribute incoming post to the relevant teams and accept deliveries into the company
• To manage the reception mailbox email correspondence

We are looking for someone who has...

• Excellent interpersonal and communication skills
• Experience of working with a range of Customers
• A good working knowledge of Microsoft Office 360 (especially Word, Excel, SharePoint and Outlook)
• Proactive approach to resolving issues and understanding service demands and trends
• Flexibility to cover staff leave and absence

Benefits

In return, we are offering...

• An annual salary of £9,790.54 (£24,150.00 FTE)
• Annual Leave - 28 days per year (FTE), (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
• Pension - between 5% - 10% dependant on individual contribution
• Life assurance - a payment of X3 your salary.
• Annual Flu Jab - provided each winter to all employees.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
• Competitive medical cashback plan

"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.