Bringing that feel-good energy.

We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

Do you have a passion for leading and motivating people and love delivering for customers? At E.ON Next we're looking for an Operations Manager to lead the Credit Operation.

A taste of what you’ll be doing: 

Working within Credit Operations, you’ll be accountable for a proportion of our Residential debt book. You will be working with your team and wider Operation to resolve the debt, understanding the customer's circumstances and establishing and implementing sustainable and affordable solutions which prevent debt reoccurring.

Typically leading 4-5 teams, you’ll be responsible for enabling and encouraging delivery of excellence in every interaction with the customer. You’ll be working with your Team Leaders to coach and empower them with the skills to have autonomy over decisions related to the collections processes, financial discretion for resolving customer issues and the ability to implement new ideas that improve the lives of your teams and our customers. Continuous improvement is a way of life for us, so experience in lean management principles will stand you in good stead. 

Customer service is vigorous and can be tough – especially when it comes to collections. We’re looking for people who can deal with challenging situations and empathise with customers who are facing complex problems. At times you may be stretched across multiple internal and external issues, you may need to handle tricky issues and keep the team motivated.

You’ll be committed to creating a culture and environment that your people love. Looking after every aspect of your Team Leaders and Credit Specialists welfare at work, motivation, personal development and engagement and you’ll work with Team Leaders and other Operations Managers to identify and foster best practice approaches, tools and techniques that the wider business can use.

Having experience in Operational management, the energy industry and/or debt management will be key to success in this role.

Are you the person for the job?

We know what’s important to us at E.ON Next, we’re looking for great people to join our team and create the right culture, people who are: 

• Inspiring – Motivated by leading and developing people – you’ll strive to creative an environment where everyone in your team gives their best.

• Passionate and vibrant– genuinely excited to help customers, drawing energy from having problems to solve - the more complex the better.

• Calm and resilient – challenging work is what keeps you creative and motivated.

• Curious – change feels good. You look for ways to develop yourself and love to explore new ways of doing things.

• Happy to make decisions, fear of failing doesn’t hold you back, it drives you forward, learning all the time.

• Open – you’re passionate about creating an environment where everyone can be themselves, all day, everyday.

What else do I need to know?

• Closing date –  Thursday 14th May 2024
• We’ll have regular team socials and lively team chats
• Competitive salary
• Location – Bolton with travel to our other sites when required.
• Working environment: Flexible hybrid working – a blend of in the office and home working, with 2 days being required in the Bolton hub - E.ON Next, Aspinall House, Aspinall Cl, Horwich, Bolton BL6 6QQ 
• 26 days holiday plus bank holidays each year – this includes a guaranteed day off for your birthday if you want it.
• Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)
• Excellent parental leave allowance.
• The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.
• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
• For all successful candidates.  Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.