We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

We've also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

We have a brand new opportunity here at Havebury Housing, as a Neighbourhood Administrator (Part-time - 29.6 hours per week). The hours can be worked as 4 full working days or the hours can be spread over 5 days! The Neighbourhood Administrator plays a crucial role in supporting the operations of the Neighbourhood & Estates team. This is an excellent opportunity for individuals looking to start a career in housing management. This role involves administrative tasks, resident support, and community engagement.

Requirements

Outline of Key Responsibilities...

• Manage resident and stakeholder enquiries (across all platforms) aiming to provide resolution at first point of contact and ensure that all customer interactions & contact data are accurately recorded and processed
• Maintain accurate and up-to-date records of Neighbourhood and Estate Management matters, recording issues, actions and communications on the Cx housing management and other IT systems as appropriate
• Support Team Leaders in ensuring external appointments and visits are allocated to appropriate team members in a timely and efficient manner
• Accurately record and deal with informal complaints relating to Neighbourhood and estate management, aiming to resolve at first contact. Deal effectively with complex or escalated enquiries, acting as a point of reference for difficult calls
• Support the Neighbourhood & Estates team in working with residents and partner agencies to identify community needs and opportunities for improvement, collaborating with the engagement team in organising community events and initiatives
• Complete Anti-Social Behaviour satisfaction surveys at key points throughout a cases investigation to ensure action is taken and to help deliver improvements to the customer experience

We are looking for someone who has...

• Experience of undertaking administration duties
• Experience of dealing sympathetically, respectfully and fairly with people from all backgrounds
• Excellent IT skills with knowledge of using of Microsoft packages, MS Word and MS Excel and able to understand and operate housing management IT systems
• Good oral and written communication skills, able to keep accurate records and communicate clearly with people of all backgrounds
• Excellent organisational skills, able to manage, plan and deliver workload in accordance with priorities
• Demonstrates problem solving skills, able to multi task and meet deadlines

Benefits

In return, we are offering...

• An annual salary of £20,731.20 (£25,914 FTE)
• We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds
• Annual Leave - 28 days per year (FTE), (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
• Pension - between 5% - 10% dependant on individual contribution
• Life assurance - a payment of X3 your salary.
• Annual Flu Jab - provided each winter to all employees.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
• Competitive medical cashback plan

"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.