?? Job Title: Internal Sales Administrator
?? Location: Redhill, Surrey
?? Hours: Part-Time – 21 to 25 hours per week, ideally spread over 5 days

About the Role

My client is seeking a proactive and organised Internal Sales Administrator to join their team on a part-time basis. This role is pivotal in ensuring smooth and efficient processing of customer orders, enquiries, and quotations, while maintaining high standards of customer service and communication.

Key Responsibilities

• Sales Order Processing & Dispatching

  • Process customer orders, enquiries, and quotation requests promptly and accurately.
  • Dispatch goods in line with customer delivery requirements and communicate any delays early.

• Customer Service & Account Management

  • Act as the main point of contact for a selection of major customers.
  • Respond to emails and enquiries within one working day.
  • Provide alternatives for out-of-stock items and issue samples as needed.

• Sales Support

  • Collaborate with External Sales Representatives to action visit reports.
  • Maintain and update customer and marketing databases to support sales leads.
  • Assist with ad hoc marketing campaigns when required.

• Quoting & Communication

  • Issue quotations for standard parts within one working day.
  • Communicate proactively with customers regarding pricing and availability.

Key Performance Indicators

• Orders and enquiries processed within 1 working day.
• Timely dispatch of goods or early communication of delays.
• Quotes issued within 1 day or holding communication sent.
• Efficient handling of customer service issues.

Core Skills & Experience

• Previous experience in a similar administrative or sales support role.
• Strong organisational skills and ability to work under pressure.
• Proficiency in Microsoft Office (Word, Excel, Access, Outlook).
• Excellent written and verbal communication skills.
• Knowledge of Incoterms is desirable.
• Ability to work independently and take initiative.
• A collaborative team player with a positive approach to problem-solving.

Working Relationships

The successful candidate will work closely with all internal departments, key suppliers, and major customers to ensure seamless service delivery and support.