Client and Office Experience Administrator

Norwich city centre

Full-time Monday to Friday office based (may consider part time with a minimum of five hours each day)

My client is a dynamic legal firm dedicated to providing client-focused services. They make legal matters straightforward and understandable while equipping their clients with the information they need to make informed decisions. This role will play a key part in the support functions underpinning their focus on excellent client service.

About the Role

As the Client and Office Experience Administrator, you will play an important role in the smooth running of their Norwich office to ensure that their team, their clients and visitors have an experience that matches their values. Your responsibilities will range from ensuring that the office and meeting room facilities, equipment and supplies are all maintained and in good order, to administering post and assisting with switchboard cover.

Key Responsibilities:

• Office & Operations:
• Manage incoming and outgoing post, including scanning and distributing documents.
• Responsibility for franking machine and office copiers.
• Keep office spaces organised and presentable.
• Stock and prepare meeting rooms to create a professional client experience.
• Order and monitor Norwich stationery and office supplies.
• Order and monitor kitchen supplies.
• Responsibility for organising catering / drinks for meetings.
• General administration.
• Support basic health and safety compliance, including routine checks and record keeping.
• Help organise their digital filing system ideally experience with Sharepoint and Onedrive.
• Help with basic IT
• Lunch time telephone cover for all offices

• Client Experience & Legal Administration:
• Assist in onboarding new clients, including preparing welcome materials and client care documentation.
• Support conflict checks, ID verification, and compliance processes.
• Open and set up new matter files.
• Accurately maintain records in the case management system when necessary.

Could this be YOU?

• A professional, proactive individual with a strong sense of customer care.
• Excellent organisational and administrative skills.
• A focus on delivery and a people-first mindset.
• A proactive and approachable attitude.
• An aptitude for picking up processes and working on different software packages with good knowledge of Outlook, Word and Excel.
• Some experience / willingness to be involved with basic IT set-up is desirable but not essential.

Reasons to join this professional yet friendly company?

• A role within a supportive and professional environment.
• Opportunity to develop your skills and take ownership of key responsibilities.
• Be part of a firm that values its people and their contributions.

If you are highly professional and enjoy delivering a first class customer experience to EVERYONE - then please email Louise your CV and I look forward to hearing from you!