Part-Time Administrator

Colchester, Essex

£12.30 - £13 per hour

Temporary to Permanent Position

Immediate starts available!

Assure Personnel Ltd are seeking a detail-oriented and conscientious part-time Administrator on behalf of our client, a leading manufacturer within the beverage industry. As an administration assistant you will play a pivotal role in ensuring seamless business functions and supporting key departments.

Benefits

• Temporary to Permanent Position
• Weekly Pay (for the first 3 months)
• Supportive work environment
• Flexible working hours

Hours & Availability

• Regular Hours: Monday - Thursday, 10:00 am - 3:30 pm (22 hours per week).
• Availability: Essential availability to cover full-time hours for holiday and sickness cover as needed.

Key Responsibilities

• Ensure the smooth running of the business by providing vital support to both Sales Ledger and Purchase Ledger Managers. The ideal candidate will understand the importance of excellent customer service and meticulous work.
• Customer Interaction:Professionally answering incoming phone calls and accurately taking customer orders.

• Service Coordination: Logging equipment breakdowns and efficiently dispatching information to engineers in the appropriate service areas.
• Sales Support: Performing pre-arranged daily telesales calls to existing clients (no cold calls).
• Order Processing: Accurately processing customer orders on a daily basis.
• Payment Handling: Taking and processing card payments securely via our online terminal.
• Data Management: Assisting with maintaining and updating customer and business databases.
• Issue Resolution: Handling and resolving customer complaints with professionalism and empathy.
• General Office Support: Performing general administrative and office duties, including filing and organisation.

Required Qualifications & Skills

• Experience: Proven experience in an administrative or office-based role within customer service
• Customer Focus: A strong understanding and commitment to delivering excellent customer service.
• Accuracy: Meticulous attention to detail with accurate and concise work required.
• Communication: Excellent verbal and written communication skills.
• Technical Skills: Proficiency with standard office software (e.g., Microsoft Office Suite) and the ability to quickly learn our internal systems and payment terminals.
• Conscientiousness: A reliable and proactive approach to daily tasks and responsibilities.

Hours & Availability

• Regular Hours: Monday - Thursday, 10:00 am - 3:30 pm (22 hours per week).
• Availability: Essential availability to cover full-time hours for holiday and sickness cover as needed.

INDCO