Location: Horsham

Full-Time

Permanent

Basic Salary £25,397k + Bonus + Benefits

Join one of the UK’s fastest-growing telecom providers and become the voice of exceptional customer care. At Telecom Acquisitions Ltd (TAL), we don’t just connect homes—we connect people with outstanding service.

 About the Role

As a Customer Service Advisor, you’ll be the first point of contact for our valued customers, delivering friendly, efficient, and solution-focused support. Whether it’s a billing query, a technical hiccup, or a general question, you’ll handle it with confidence, clarity, and care.

This is more than just a call centre role—it’s an opportunity to build relationships, solve problems, and make a real difference in the customer journey.

What You’ll Be Doing

•  Handling inbound calls from customers with professionalism and empathy
•  Resolving billing queries and explaining charges clearly and accurately
• Managing overflow calls from 1st line technical support, ensuring no customer is left waiting
• Responding to general enquiries about services, packages, and account details
• Handling complaints with tact and urgency, aiming for first-contact resolution
•  Logging all interactions in our CRM system with precision and detail
•  Collaborating with internal teams to escalate and resolve complex issues
• Contributing to service improvement by sharing customer feedback and insights

 What We’re Looking For

• A natural communicator with a warm, confident phone manner
• Previous experience in a customer service or contact centre environment (telecoms a plus!)
• Strong problem-solving skills and the ability to stay calm under pressure
• Tech-savvy and comfortable navigating multiple systems
• A team player with a proactive, can-do attitude
• Passionate about delivering a 5-star customer experience

What You’ll Get

• Competitive base salary + performance-based bonuses
• 25 days holiday + bank holidays
• Hybrid working options after probation
• Ongoing training and career development
• A vibrant, supportive team culture
• Staff discounts on broadband and telecom services
• Regular team socials and recognition rewards

Ready to Join Us?

If you’re passionate about people, thrive in a fast-paced environment, and want to be part of a company that’s shaking up the telecoms industry, we’d love to hear from you.

Apply now at careers and start your journey with TAL today.