We are recruiting for a Part-time Receptionist to join a company situated in both Dunstable & Leighton Buzzard, therefore, you will be required to work from both sites. Due to locations, a full UK driving licence is essential. Previous reception and office administration skills are required.

Working Hours: 13-hours per week, see below:

• Mondays = 14:30pm – 20:30pm (Dunstable or Leighton Buzzard).
• Fridays = 13:00pm - 18:30pm.
• Saturdays (working 1 - 4 a month) = 13:00pm – 18:30pm.

Overview:

• To act as a professional welcoming first point of contact for all visitors, answering and directing all enquiries and messages as appropriate.
• To provide effective administrative services.
• There will be a requirement for the post holder to work flexibly and ensure that there is appropriate cover provided according to the demands of the service.
• You must thrive in working within customer service.

Duties & Responsibilities:

• Responsible for processes as required.
• To be aware of and aligned with company values.
• To comply with the policies and codes of practice in relation to Health and Safety, Equality and Diversity and customer service.
• To work flexibly in the interests of the business, as required.
• To be aware of the policy, procedures and safe working practices expected of all staff relating to the processing of personal information and Data Protection.
• To welcome and assist with enquiries in a professional, welcoming and courteous manner, ensuring a smooth handover to appropriate staff. There is a high standard customer service expected.
• To have an understanding & interest in the services offered.
• To manage & develop the telephone communication systems, dealing with incoming enquiries, passing on messages and taking independent action where required.
• To be a key holder.
• Diary management of staff and customers.
• To maintain a system that monitors all visitors to ensure a secure environment, including signing in all visitors and contractors.
• To operate computer systems as may be necessary – emails, management software.
• To deal with all customer facing tasks such as appointment making and taking payments.
• To handle incoming/outgoing mail and deliveries in a friendly and efficient manner.
• To complete incident and accident report forms where necessary.
• To maintain the highest standards of confidentiality in all matters.
• To undertake other reasonable duties as and when requested.

Skills required:

• Previous reception experience is needed.
• Core admin skills.
• Excellent customer service skills.
• Strong computer skills.
• Full UK Driving licence.
• Flexibility to work across both sites, and cover shifts when needed.