Are you a treatment coordinator looking for a new challenge? Would you like to be a part of a growing practice where your work will make a real difference to patients and colleagues alike? If you want to work in a positive and empowering environment where we all strive to exceed expectations, we'd love to chat. Imagine being part of a team, committed to a shared vision of growth. Sounds appealing, right?

The Oakwood Clinic seeks a Treatment Coordinator to welcome new patients. This role is pivotal in first impressions, requiring positivity, empowerment, and a drive to exceed expectations. You'll onboard new patients, manage consultations, and handle both new and old leads, among other duties, ensuring a positive impact on revenue and patient satisfaction.

With flexible working hours, a hybrid work option, and a commitment to personal and team excellence, this role offers a path to making a significant difference in our community, one smile at a time.

Our clients vision for the practice in the next 3 years:

The Oakwood Clinic are making significant investments, with a third clinical chair, new X-ray room and decontamination currently under construction. Their goal is to establish a premier dental facility that sets a new standard for patient care, akin to the luxurious experience one might expect at a 5-star hotel. They aspire to create an environment that is not only welcoming but also deeply caring, making both patients and team members eager to be part of the setting. Their aim is for everyone to desire being a part of the practice, whether as a patient seeking exceptional dental services or as a team member thriving in a fulfilling work atmosphere.

What type of person are they looking for?

• Positive attitude
• Someone who is able to empower colleagues and patients
• Strives to exceed expectations as a natural part of your personality
• Warm, welcoming personality
• Excellent communication skills
• Demonstrates resilience and adaptability in the face of challenges, maintaining positivity and focus.
• Proactive in identifying opportunities for improvement and innovation within the practice.
• Demonstrates adaptability skills
• Committed to helping team members with their roles if required
• Growth mindset; Committed to ongoing personal and professional development, aligning with the practice's commitment to excellence

Your impact:

Directly responsible for onboarding new patients and driving revenue in the business

Day to day roles may include but not limited to:

• New patient consultations
• Taking clinical records including photographs and iteroscans (experience desirable although training can be given)
• Following up new leads
• Chasing up old leads
• Lead administration (capturing patient information into CRM)
• Post treatment administration- including sending before and after photos to patients and referring dentists
• Willing to cover nursing/decontamination when needed

Requirements:

• Excellent communication and interpersonal abilities
• Proficient in clinic administrative functions
• Commitment to personal and team excellence
• Attention to detail
• Experience taking clinical records including itero scanning and clinical photography (training can be provided, although experience is desirable)

Working hours, salary range, perks and bonus scheme

• You will be given trust, autonomy and flexibility to do your work
• This is initially a part time role (20-30 hours per week), with a view to increasing hours as the practice gets busier.
• This is a permanent role
• This can be a hybrid role (opportunity to work from home and in the practice)
• From £30000 per year basic full-time salary equivalent
• You will enjoy an annual performance related bonus linked to conversions and exceeding patient expectations
• 20 days paid annual leave plus bank holidays (based on full-time equivalent)
• Birthday off (paid)
• Learning and Development investment in you is available

If you're passionate about meaningful work in a positive, expanding practice, we would love for you to apply. This is more than a job-it's a chance to make a real difference in the community and to be a key player in a practice where every day is an opportunity to bring smiles and transformation. Send an application and join us in transforming lives, ensuring every team member feels valued, and patients receive exceptional care.