Helpline Operator (16 hours)

Hours: 16 hours weekly, to cover all shifts including evenings, weekends and nights. The times and durations of work hours will vary.

Salary: £23,256.46 per annum (£9,804.08 pro rata)

Job Ref: A802

The Helpline offers individual’s time to discuss their worries, stresses and concerns in complete confidence with members of the Helpline team who will listen in a non-judgmental capacity whilst also showing empathy towards their needs. The Helpline Administrator will support the helpline team members in providing information and support to individuals within a safe and confidential environment. This will be done via various methods of communication including the use of :-

• Telephone 
• Email
• Text  
• The use of IMS (internet messaging services)

Benefits:

• Up to 40 days annual leave
• Provide excellent training and learning opportunities
• Financial support with professional studies & professional memberships
• Contributory pension scheme
• Group income protection
• Occupational sick pay
• Healthcare cash plan payback

Closing Date:Monday 11th March 2024

Interview date week commencing 25th March 2024. We may shortlist and interview before the closing date.

Full information on how to apply can be found at Brighter Futures Website. 

We are committed to promoting equality of opportunity and we welcome applications from all sectors of the community, particularly from under-represented groups and people with lived experience. Brighter Futures is an equal opportunities employer. 

Passionate, Creative, Equal, Empowering and Sustainable