Together Housing is a leading housing association in the North of England, managing over 37,000 homes. We are committed to providing high-quality affordable housing and supporting our residents and local communities.

As a Lettings Advisor at Together Housing, you will be responsible for assisting customers with their rehousing requirements and providing housing options advice. You will be the first point of contact for customers seeking assistance and guidance in finding suitable housing options.

Key Responsibilities:

• Provide advice and support to customers on a range of housing options, including signposting to external agencies as necessary
• Handle enquiries regarding available properties, registering and updating applications
• Advertise void properties and administer the Common Housing Register platform
• Ensure accurate and up-to-date records of rehousing applications
• Deliver excellent customer service in handling lettings enquiries and providing housing options advice
• Collaborate with Neighbourhood and Supported Housing Teams
• Have a comprehensive understanding of the Association's lettings policies and procedures, and confidently handle a wide range of queries and issues
• Manage own workload efficiently, prioritizing customers' needs

Requirements

Requirements:

• Relevant experience in Housing Management and/or Property Lettings Industry
• Proven track record in customer service, preferably in a face-to-face or telephone environment
• Ability to work effectively as part of a team and support colleagues
• Self-motivated and resilient

Benefits

In return, we are offering the successful candidate in the Lettings Advisor role...

• Annual starting salary of £22,854 (pro-rata)
• Annual pay scale increase
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays
• Hybrid working
• A flexible working environment, with a range of family friendly policies
• You will be working 22.5 hours per week (SMART working, 3 days a week)
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• To view the full range of our award winning benefits click on the Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received.  Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.