Money Support Advisor

Location: Agile / Grimsby

Salary: £12,701.85 per annum

Hours: Part Time

Are you driven by putting the Customer First & having a passion for resolving welfare benefit issues with a can-do attitude?

As a Money Support Advisor, you will be responsible for assisting the Income officers in the collection of income by providing a comprehensive support service to customers in the collection of arrears and dealing with customer enquiries. For this role there will be a requirement to have your own vehicle and visit customers at their homes.

What is the company like to work for?

The company is an impressive company to work for and have been awarded a 'one to watch’ status in their Best Companies survey. This role is flexible under their agile working policy; therefore, you will be able to work from wherever is suitable to complete the task at hand. This might be at home, on site, at their office located in Grimsby, or somewhere else!

Ideal candidate will live within travelling distance to Grimsby, Lincolnshire.

What benefits will I get from working for the company?

• An employee wellbeing package worth up to £1200 annually through their benefits partner Westfield Health
• Discounted Shopping Vouchers through Westfield Health
• Opportunities to learn new skills and knowledge through their fantastic corporate training programme
• A superb employer salary sacrifice pension scheme with up to 12% paid by LHP
• 24 holiday days a year (pro rata, plus bank holidays) which will increase by 1 day per year for the first five years of service
• The ability to earn additional holiday days through full attendance
• Mental Health First Aiders across the business, let’s be there for each other!
• Career Development & Encouragement

What will I be asked to do as a Money Support Advisor

• To work as a member of the Income Team to achieve excellent customer focused services through prompt and consistent income recovery interventions that will prevent tenancy terminations, evictions and abandonments, to promote the creation of sustainable tenancies and communities.
• Manage a portfolio of cases and support customers in arrears, for example with:

o Maximising household income

o Resolving benefit problems

o Reducing debts to LHP

o Providing direct money advice and management skills

o Providing personal budgeting management and skills

o Setting up basic Bank accounts

o Setting up appropriate payment methods

• To maintain clear and concise case records and accurate performance and statistical data that will inform LHPs core business priorities.
• Stay abreast of banking, money management and bill payment methods.
• Ensure legal compliance of all LHP policies and procedures in the income recovery process so that income is maximised to achieve and exceed business plan targets and upper quartile performance.
• To maintain contact with customers (if necessary out of hours) through all available mediums (e.g. home visits, telephone calls, letters, text and email) and keep accurate records of all conversations, discussions and agreements.
• To directly influence customers using the MGI principles to make payments and discuss personal budgeting plans, rental management and court processes in order to sustain the tenancy
• Signpost more complex cases internally to the Benefit Officer or to other external agencies that can provide the relevant support where appropriate
• Agree repayment plans for customers
• Establish, maintain and foster positive working relationships with customers, local courts, and stakeholders, internal and external agencies to ensure customers are able to access available services that will assist them in managing their homes and contribute to their communities.
• To ensure that all records are updated and accurate at all time

What skills, attributes and experience will I need as a Money Support Advisor?

• A can-do attitude and enthusiastic to learn from colleagues in the Income Recovery team
• Competent with using IT systems. E.g. Microsoft Office
• Customer focused with good interpersonal skills
• Ability to manage a variety of cases simultaneously.
• Excellent written and verbal communication skills
• Effective partnership working skills, including relationship building, negotiation and influencing

What opportunities will I have for progression?

The company are committed to investing in the development of their employees to enable them to realise their potential. There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression.

They measure their success within this area by the number of internal promotions that they can achieve and that they are able to retain their best talent. The natural career progression routes that would be applicable to your role are Income Team Leader and Income Manager.

They’re committed to creating great homes and strong communities. Their vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all their communities and supports everyone to thrive.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, then please click apply to be redirected to their website to complete your application.