Service Coordinator

Stoke-on-Trent

£24,700 per annum (pro rata for part time hours)

Part Time - 22.5 hours per week

Permanent

Our client is looking for a Service Coordinator to deliver high quality housing and support to customers who have complex needs and experience multiple disadvantage. You’ll coordinate customer access to a wide range of services and lead on the design and delivery of a service coordination plan.

This role is a mixture of working out in the community with customers, at our client’s Stoke office and from home.

Job requirements

• Work with customers to identify their support needs and address any wider issues associated with homelessness. You’ll provide support either in their current home or help them to secure a home of their own.

• Empower customers to regain independence and help them understand what it takes to manage their own tenancy.

• Build and maintain positive relationships with other services and external partners to increase the level of support available to customers. This includes attending regular internal and multiagency meetings.

• Make sure all information is recorded, collated, updated and saved securely to meet contract, service and organisation requirements and standards.

• Work closely with the Support Team Leader to promote our client’s services, build positive relationships with the local community and help monitor and evaluate the service.

What our client is looking for

• Someone educated to GCSE Level or with a good level of maths and English.

• Someone with experience of supporting adults with complex needs such as substance misuse, homelessness and mental health, or transferable skills you can bring to the role.

• Great communication, problem-solving, organisational and time-management skills.

• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.

• Someone with a full UK driving license who is able to use their own vehicle for work purposes.

• DBS check.

Help our client give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

Our client will be interviewing as they go so might close the application process early if they find the right person.

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