We’re looking for a Burial & Memorial Consultant to join our team - someone who can make a real difference to our clients at a time when emotions are running high.

We’re offering a permanent part-time role (20hours per week)

As Burial & Memorial Consultant, you’ll be taking an active role in dealing with members of the public, clients, and third-party suppliers to arrange burials and memorials, working with high accuracy and attention to detail to exceed their expectations.  You’ll be comfortable working alone or as part of a team and are able to demonstrate an understanding of the needs of the bereaved in an empathetic and compassionate manner.

What we’re looking for

We take our responsibilities as a funeral service provider very seriously so it’s a job that’s never taken lightly. It’s demanding, and calls for a high level of understanding, empathy, and compassion. That said, this is a truly rewarding role and our team are extremely passionate about providing quality and the best service for the bereaved.

We’re after someone who can demonstrate excellent communication skills in a professional, confident, and courteous way. You’ll be highly organised, possessing excellent administration skills and have a sound working knowledge of MS Office programmes. You’ll need to embed and support our values and provide an exceptional experience all round.

Your day-to-day tasks will include:

• Responding on behalf of the burial ground, accurately processing all arrangements, and using various systems and tools to ensure its smooth running
• Liaising with all visitors to site, providing the highest possible standards of service
• Ensuring all documentation is completed and/or received in compliance with business rules, industry regulation and statutory legislation
• Ensuring the identification, storage and final disposal of cremated remains with the burial ground are undertaken and documented appropriately
• Promoting, advising and selling of all forms of memorialisation and value-added products and services
• Supporting the wider team to ensure the smooth running of every aspect of operations on-site
• Being proactive in community activities to promote the burial ground and Funeralcare service

Why Southern Co-op?

Southern Co-op offers a lot more than just a job. As a business owned by our members, we put people first and it’s no different for our colleagues. You’ll be part of a great team and have the chance to grow your career. Whether it’s through an internal course or an apprenticeship, we’re here to support your career aspirations.

Alongside a competitive salary, you’ll have instant access to a huge selection of benefits, including 31 days of annual leave (including bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, company bonus, and much more.

We want to put U in Southern Co-op — start your new career now.