Location: Oxford Knee Group, OX11 1BE
Contract Type: Permanent
Hours: Part time, 3 days a week
Salary: FTE salary £26k-£29k DoE

We are a group of specialist knee surgeons employed at the world-renowned Nuffield Orthopaedic Centre in Oxford. We provide private services for patients at the Manor Hospital, Oxford. The Oxford Knee Group has an international reputation for knee surgery and our consultants lecture around the world on all aspects of knee surgery.

Main Job Purpose:

Working with the Practice Manager to provide a pro-active and patient focused administrative service to the business by ensuring timely, efficient, and effective support to patients and other team members. This post is vital to the delivery of timely, consistent, high-quality care for patients.

Role and Responsibilities:

• Providing a courteous and friendly reception service to our patients
• Act as a first point of contact via the phone for patients. Able to extract and summarise conversations and accurately record the information being provided to you.
• Responsible for registering and booking patient appointments,
• Processing administrative requests,
• Provide support to the team in the efficient and effective running of the service and the enable the clinical team to utilise their clinics to the full.
• Assist the Practice Manager in managing inpatient & outpatient clinics/Theatres.
• Ensure all queries are followed up with the Hospital and administration team,
• Responsible for booking surgical procedures.
• Checking dictated letters and sending these out to insurers and GP’s.
• Supporting the Finance Manager with invoicing and credit control
• Diary, clinic, and theatre management.

This job description summarises the main duties and accountabilities of the post and is not comprehensive: the post-holder may be required to undertake other duties of similar level and responsibility.

Qualifications and Knowledge:

• You will have had significant experience of a fast paced administrative role, preferably in a customer/patient facing role.
• You will ideally have had some experience within a healthcare setting.
• Some experience of credit control and invoicing is desirable.
• Some experience of designing and/or improving processes
• Ideally an awareness of basic data protection legislation

Skills and Competencies:

• Strong customer service skills are essential as is an ability to listen well and show empathy.
• Ability to keep information confidential and to be discreet is essential.
• Must have strong project management skills with outstanding organisational skills with exceptional attention to detail and able to manage time effectively.
• Must demonstrate good interpersonal skills, including communication, presentation, persuasion, negotiation and influence
• Must engender credibility and confidence both internally and externally, with proven experience of building strong relationships and networks across a diverse spectrum of people, including strong external relationships
• Be a strong and participative team player and able to support and work with internal colleagues to achieve the collective aims
• Must have a high level of personal integrity and possess excellent judgement and strong decision-making capabilities
• Must be proficient in IT with strong knowledge of Excel, Word, PowerPoint.

You may also have experience in the following: Switchboard, Front of House, Receptionist, Administrator, Office Assistant, Office Administrator, customer service, medical receptionist, admin assistant, healthcare admin etc.

REF-212 613