We have an opportunity for a Locality Officer to join our team in the Blandford area.

Managing your own diary, you'll be working flexibly between the office, home and out withourcustomers.

This is a permanent role where we can offer either 30 or 37 hours a week.

The starting salary will be £24,324 - £28,378 or £30,000 to £35,000 full time equivalent, depending on experience.

The role

You'll be delivering a professional and high-quality, mixed tenure service to ourcustomers across yourlocality. Using your knowledge and skills to resolve a range of housing managementchallenges, including Anti-Social Behaviour, housing and neighbourhood issues, contractual related breaches and changes, fraud and safeguarding.

You'll be an integral part of ensuring our neighbourhoods are safe, whilst listening to ourcustomers needs and implementing changes where required. You'll balance your caseload with projects, aimed at keeping our resident's feeling safe and supported.

Responsibilities include:

• Proactively managing a complex caseload whilst seeking creative solutions to achieve positive outcomes for customers
• Contributing to shaping sustainablecommunities and developing an environment that is safe and inclusive for ourcustomers
• Fulfilling our landlord responsibilities, including adherence to our policies and procedures, as well as all regulatory and legislativerequirements
• Working in collaborationwith colleagues from across the locality to conduct a programme of routine checks and deliver improvements to ourhomes and places
• Building and maintaining relationshipswith key stakeholders and partner agencies

What we're looking for:

Ideally, you'll have previous experience of delivering housing management services, or demonstrate transferableskills and experience from a similar type of customer facing role.

You'll also need:

• Excellent customer service and people skills
• The ability to be self-motivated and highly organised
• Experience of prioritising and organising a wide-ranging workload
• Strong communicationskillswith previous experience of workingwithcustomers in a demanding environment.
• Strong IT skills including MS Office
• The ability to establish, develop and maintain effective workingrelationshipswith all work colleagues, contractors and partnering agencies
• A full UK driving licence and access to your own transport.

A basic DBS check will be undertaken for the successful candidate.

What you'll receive from us:

We have some fantastic benefits on offer at SNG, including:

• £450 flex-pot annually, discounted shopping & cycling scheme
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Company pension scheme matched up to 12%, life cover at 4x your salary
• Flexible working - we're committed to giving people flexibility as widely as possible
• Options for private medical insurance, dental insurance & critical illness cover

About us

It's an exciting time to be a part of the team as Sovereign have joined forceswith Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to to provide good affordablehomes in thriving communities that people love for generations.

We invest for the long term, in individualhomes, ourcustomers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in ourcommunities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look atour careers site to learn more about us and our values.