Part-time Customer Success Lead
Position: Customer Success Lead
Reporting to: CEO
Primary Role: Assisting in the onboarding of new and existing customers
Hours: Part-time - 25 hours per week
Salary: £26,000 FTE (£17,333)
Location: Norwich City Centre, NR1
Company Overview:
We are a dynamic software development company empowering Small and Medium-sized businesses with invaluable insights derived from their accounting software. With a decade of experience, we boast partnerships with industry-leading accounting platforms, Sage and Xero, operating primarily in the UK and Ireland.
Key Responsibilities:
As a Customer Success Lead, you will be responsible for:
- Handling calls and logging support tickets from existing customers with queries (low volume).
- Conducting product demos in response to inbound enquiries.
- Monitoring and responding to Zendesk chat requests.
- Collaborating with the team to maintain and create Zendesk support articles.
- Participating in 2-3 in-person exhibitions annually.
- Assisting in onboarding new signups who require additional support.
- Conducting onboarding reviews with new customers and facilitating handovers to the Custom dashboard team as needed.
- Logging deal information onto the ActiveCampaign CRM platform.
- Collaborating with the Business Analyst/Marketing team to identify marketing actions for lead generation.
- Providing online product demonstrations to prospects.
- Conducting online meetings with customers and following up as required.
Essential Skills and Qualities:
We are seeking candidates with:
- Excellent interpersonal skills.
- Strong team player mentality.
- Proficiency in problem-solving.
- Eagerness to learn and adapt to new technologies.
- Interest in business operations and dynamics.
- Confidence in communicating with business leaders and customers.
- Enthusiasm for data and analytics.
Additional Skills and Qualities:
Candidates with the following attributes will be highly regarded:
- Interest in the transformative power of data analytics for businesses.
- Meticulous attention to detail and accuracy.
- Ability to thrive in a fast-paced environment and meet tight deadlines.
If you're ready to join a dynamic team driving business success through innovative technology solutions, please submit your CV ASAP. We look forward to hearing from you!
Big Sky Additions Ltd |
£26,000 per annum, pro-rata |
Norwich |