Summary

We're looking for a Service Assistant to join our team at Clumber Park. Working within a bustling atmosphere as part of our passionate Welcome team, you'll play a core part in providing fantastic customer service. 

This role is based on annualised hours; where the amount of hours you work each month vary, however your salary will be paid in 12 equal instalments over the year. You'll work?1170 hours per year, and on average, you'll work 22.5 hours per week, but this will be flexible depending on operational demand. 

Weekend, bank holiday and school holiday work will be required, with team members typically working around half of all weekend days and most bank holidays.

Please note, a full UK driving license will be required due to operational requirements of the role.

This salary will be applicable from 1st April 2024.

Reporting to the Welcome Manager, you'll work as part of the wider Welcome team of around 30. Working within a positive team, we supportive each other in terms of wellbeing and progression. We want you to learn, discover and develop your career, and we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.? 

You'll be task-focused, busy and varied - with an emphasis on presentation standards and visitor engagement. Responsible for the presentation of the ‘core’ visitor area; be it sweeping leaves, emptying visitor waste/recycling bins, creating hand-written signage, litter picking, ensuring information posters are up to date, or replenishing water bowls for our 4-legged friends, you’ll play a vital role in ensuring Clumber Park is somewhere visitors will want to return to again and again. Working closely with our Welcome & Service Assistants, you'll provide information and orientation to visitors as they explore Clumber Park’s 3,800 acres; promoting events, offers and products to ensure every visitor gets the most out of their visit. You'll be responsible for the daily opening/closing of some of Clumber’s visitor facilities, such as the Woodland Play Park and Chapel.

Some shifts, you’ll be based at the Information Point in the ‘core’ visitor area; answering visitor queries, facilitating mobility scooter bookings, completing National Trust membership applications. You'll have the opportunity to be included in the ‘Welcome’ rota at Mr Straw’s House; working on the admission till selling tickets, processing payments and promoting our Growing Support strategy (Memberships/Donations/Fundraising). You'll support in the delivery of events at times throughout the year, including car-parking duties. Working within the wider portfolio team of staff and volunteers, you'll deliver outstanding visitor service. You'll also support across the property/portfolio when required.

We'd love to hear from you if you're:

• customer focused with positive attitude

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills 

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.