Job Title: Library Assistant - Performing Arts
Location: Central Stocks Unit, Welwyn Garden City
Salary Range: £23,114 with the opportunity to progress to £24,294 per annum (pro rata for part-time)
Hours: 25 per week
Contract: Permanent

Diversity: We are an inclusive employer and value a diverse workforce

Do you have a passion for performing arts? If so, the role of Performing Arts - Library Assistant could be for you. Performing Arts is a 6 day a week service and supplies music and drama sets to over 500 registered groups throughout Hertfordshire and beyond. Since January 1st 2024 we have launched our new online ordering system HPALS for music which gives our borrowers 24/7 access to our stock from the comfort of their own home. We are currently in the process of launching our drama selection online so it is a exciting time to be a part of Performing Arts

Purpose of the role:

You will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for searching for information. Enquiries can come in person, via email and over the telephone. You will also be responsible for administrative tasks such as tracking reservation progress and preparing sets to be sent out for collection. As our processes are currently changing in line with our new website the ability to learn on the fly is key. You will be able to pick up new skills and efficiently whilst maintaining strong customer focus, ensuring that our borrowers still receive the professional experience they are used to in this time of change.

Challenges and opportunities:

Since the launch of the HPALS site in January supporting our customers to navigate our new online system has become a key focus for the team, so being confident with technology and customer support is a must.

Technical skills and qualifications required for the role:

Knowledge of performing arts and music (for example reading music) is preferable but not a necessity, as training will be given.

This role plays a key part in making a difference to the residents of Hertfordshire; Every day we provide services to libraries across Hertfordshire that ensure people can access and enjoy our stock and services that enrich their lives.

Please ensure you are able to work the hours on the attached rota before applying.

Closing Date: Sunday 7th April 2024
Interview Date: Monday 15th April 2024