Financial Transactions Officer

Salary Range and Hours: £21,961 - £25,493 (pro rata) per annum, 28 hours per week

Contract Type: Permanent, full time or part time

Location: Norwich, NR7 0WF

Closing Date: 31 March 2024 11:30 PM

Role Snapshot:

Our busy team processes financial transactions for the Councils and provides administrative and financial support. Deliver a high-quality customer service dealing with enquiries from suppliers, residents, members and other teams within the Councils.

What you could be part of…

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focused services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

What you’ll be doing…

Deal with all aspects of sales ledger activity, including:

• maintenance of customer records
• raising and approval of invoices
• credit notes and refunds
• posting receipts
• creating direct debits
• processing write offs

Monitor and assist in the resolution of customer queries by liaising with service departments, collection agents and other stakeholders. Ensure that appropriate debt recovery action is taken in line with the Councils’ debt management policies.

Create and maintain supplier records, process supplier invoices, and carry out payment runs. Resolve any ongoing queries to ensure that all invoices are paid in line with the Councils’ performance indicators, procedures, and best practice guidelines.

Ensure all income received by the Councils are downloaded or banked and reconciled daily. All rejections and variances are investigated and resolved in a timely manner. Reconcile statements and journals relating to income and expenditure including all credit card expenditure and petty cash claims.

Raise requisitions and purchase orders and place actual orders for various goods and services, in accordance with requests received from service departments in exceptional circumstances when services are not able to self-serve.

You must have…

• 5 GCSEs at Grade C (or equivalent qualification) including Maths and English or equivalent experience in a relevant area.
• Demonstrable experience of working in a finance environment and liaising with other officers.
• Demonstrable experience of sales ledger, invoicing and credit control, cash handling and reconciliation, purchase ledger and dealing with purchase ordering / requisitions.
• Demonstrable experience of dealing with high volume customer contact, taking ownership of requests to effectively deliver excellent customer services using a variety of channels.
• Ability to gain an overview of housing benefit legislation in relation to the recovery of overpayments.
• Experience of high level, effective communications skills including situations when customers are distressed, agitated or aggressive.
• Demonstrable knowledge of local government finance.
• Excellent numeracy skills.
• Analytical and problem-solving skills.
• Comprehensive working knowledge of IT including Microsoft office packages and web-based systems.
• Demonstrable experience of using a finance system.
• Ability to plan and organise own workload with demonstrable time management skills, including prioritisation and self-monitoring of workload and working under own initiative.
• Negotiation and influencing skills.
• Demonstrable aptitude for attention to detail combined with a methodical approach.
• 56-70% of this role’s time will be spent on external communication.

Interested Click apply now and you will be redirected to our careers website to complete your application.