Objective of the role:

A skilled project manager and technical advisor, with a proven ability to work with external stakeholders, you will work in support of the Technical Manager to manage the technical aspects of organisational programmes.

You will have excellent administrative skills gained in a customer-facing environment, including the ability to deal with multiple complex enquiries in a calm manner.

From the provision of technical advice and guidance to existing members and prospective new joiners, to supporting complex third-party supply chains; your meticulous approach, eye for detail, and flexibility will help advance the organisation’s Vision, Mission, and Values.

You will act as a main point of contact for all programme technical enquiries and other potential new programmes, and in doing so, you will enjoy dealing with a wide and diverse range of people mainly via phone/email/video calls.

Key responsibilities:

Working in support of the SBP Technical Manager, manage all programmes’ technical enquiries promptly and accurately, ensuring all information is data captured and fulfilled appropriately, accurately, and promptly.

In support of the SBP Technical Manager, be responsible for the day-to-day management of testing assessments.

Working in support of the SBP Technical Manager, provide technical information and advice to companies seeking corporate membership of the programme, and to organisations that form supply chains of licensees.

Work collaboratively with the other departments.

Build relationships with current corporate partners, supporting their CSR goals.

Identify and resolve policy and technical issues within the programme and potential new programmes.

Provide technical information and advice to other groups internationally who are licenced to operate the programme, ensuring the consistent application of standards and procedures.

Work in support of the SBP Technical Manager to develop new licensing programmes for different market sectors as required.

Maintain best practice surrounding customer care and data protection and ensure compliance with relevant information legislation such as GDPR.

At the request of the SBP Technical Manager or other senior management, support the work of the organisation by undertaking any other appropriate tasks.

Person specification:

A positive and flexible approach to work.

Excellent interpersonal skills, including the ability to build and maintain positive and productive relationships with key stakeholders, decision makers and colleagues.

Excellent written communication skills across a broad range of channels.

Ability to strictly maintain agreed technical messaging protocols and to use one’s own initiative and common sense as required.

Excellent organisational skills with the ability to prioritise workloads and work to multiple deadlines.

The ability to take instructions and to work well within a team and with colleagues in different disciplines across the organisation.

Willingness to work un-sociable hours when required to get the job done.

Experience/Knowledge:

At least one year’s experience of working in a similar role, acting as first point of contact for technical queries, and of providing core membership services to users.

Proven ability to work with a range of stakeholders with experience of building relationships, ideally within the corporate sector or working with corporate partners.

Proven ability to deal with technical and scientific information and experience of translating such information for public and lay audiences.

Proven project management skills and a track record in delivering against multiple deadlines in a pressurised environment.

Experience of administering a technical programme which requires significant attention to detail.

Experience of maintaining high quality and accurate records, using appropriate software and online applications.

Proven experience of maintaining compliance with the Data Protection Act and GDPR.

Proven interest in animal protection and the potential to create change in the ethical consumer marketplace.

Experience of using O365 applications, including Word, Excel, and Outlook.

Education and Professional Qualifications needed:

Educated to degree standard or qualified by equivalent work-based experience.