Summary

We're looking for a Welcome and Service Assistant to join our team at Ashridge. As the public face of Ashridge, you’ll provide a warm, friendly welcome, give information about this special place, answer questions and make sure everyone has an enjoyable and memorable visit.

Contract duration: Permanent

Hours working pattern: 30 hours per week, on average four 7.5 hour days per week. You'll be required to work every other weekend.

Working with a team of Welcome and Service Assistants you'll be championing the best customer service, and will work closely with a group of dedicated volunteers to ensure we always have a friendly face to greet our visitors and help them to enjoy their visit.

Part of your role will be working from our visitor centre engaging with visitors, helping those who have booked our powered mobility vehicles and selling tickets to visitors who would like to visit the Bridgewater Monument.

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property programming to fundraising promotion - no two days are the same.

You'll be enthusiastic about our cause and will grow support for our charity through membership recruitment and fundraising. You'll share the incredible conservation work the National Trust does and highlight the important role our members play in supporting our charity as well as the benefits of National Trust membership.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service.  

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude  

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.