This part-time position has a starting salary of £12,489 per annum based on an 18 hour working week, pro-rata to £24,977 full-time equivalent.

We operate an agile work style meaning you can undertake the role though a combination of working from our Woking offices with the flexibility to work remotely at home, or wherever you feel most productive. A laptop and mobile phone will be provided. This can be discussed further at interview.

We are excited to be hiring a new Team Administrator to join our fantastic Adoption team in Woking.

This is a varied and rewarding role where you will contribute to making a real difference for the children and adults whose lives are touched by adoption.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Team

Adoption South East (ASE) is a regional adoption agency which launched on April 1st 2020. We provide adoption services on behalf of four Local Authorities: Surrey, West Sussex, East Sussex and Brighton and Hove, under a partnership agreement.

We already have nearly 100 staff working in ASE, including Social Workers, Managers, Support Workers and dedicated Business Support staff. We are now searching for a Team Administrator to join our friendly and supportive Woking team.

About the Role

Within your role as Team Administrator you will be responsible for letter exchanges between families of origin and adoptive families, dealing with enquiries, handling adoption records and updating our case management system. As a member of the wider Business Support team, which consists of six Administrators, you will offer additional help when others have a peak of work and will also benefit from the same level of support.

Shortlisting Criteria

As part of your application you will be asked to submit a CV and answer the following questions:

1. Please tell us about your motivations for applying for this role.
2. Please tell us about, and provide examples of, your experience of dealing with sensitive customer data?
3. Having read the job advert please tell us what you think good customer service looks like from a Team Administrator in the Adoption Team?
4. Please tell us about your experience of using Sharepoint, Microsoft Office or case management systems?

To be considered for shortlisting for this position your CV and answers to the questions above will clearly evidence:

• A solid background in administration and working with highly confidential information
• Good attention to detail
• Excellent customer service and communication skills and confident liaising with a wide range of professionals and service users
• You are confident, organised and able to implement a proactive approach to your work with the ability to work to tight deadlines
• Excellent IT skills and be proficient in using Microsoft Office

The job advert closes at 23:59 on 28th April 2024 with interviews planned for week commencing 6th May 2024.

We look forward to receiving your application, please click on the apply online button below to submit.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.