Your new company A renowned parent company of five distinguished brands, each dedicated to its own range of premium products for the home, office, and commercial properties.Your new role
? Make outbound calls to confirm deliveries, survey satisfaction and upsell/cross-sell products
? Log all interactions in our CRM, ensuring issues are tracked through resolution
? Liaise with warehouse,purchasing, logistics and other teams to align on fulfilment and stock
? Identify process improvements to optimise customer experience
? Meet response time, resolution and customer satisfaction targets
What you'll need to succeed

? Organised and detail-oriented with strong multi-tasking capabilities
? Self-motivated with the confidence to work independently
? Passionate about providing best-in-class customer experience
? Tech-savvy with ability to learn new platforms/systems

What you'll get in return
Flexible working options available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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