Permanent, Part Time (30 hours per week)

Pembroke House is a Retirement Living scheme located in an attractive grade II listed building in the popular market town of Salisbury. Raglan Court is a Retirement Living scheme situated in a cul-de-sac in the St Pauls ward on the outskirts of Salisbury.

As Scheme Coordinator, you will assist the Delivery Manager with the day-to-day operational management of both independent living schemes, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.

You’ll routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk.

The ideal candidate will:

• Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
• Good general IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems.
• Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
• A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
• Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc.
• Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
• Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.