Do you have experience in debt recovery, have high attention to detail and enjoy providing accurate advice to customers? We would like to hear from you! 

We are seeking a diligent and customer-focused part time Recovery Officer to join our team. In this role, you will be responsible for maintaining accurate and up-to-date Council Tax and Business Rates records, as well as handling inquiries from the public, colleagues, and external organisations.

A key part of the role will be contacting customers who have outstanding Council Tax, Business Rates and Sundry Debts. To maximum the chance of being able to speak to people, some of your working hours may be outside of our normal core hours.

An example working pattern for this role would be 4 hours a day over 5 days between 3:30pm – 7:30pm. These are flexible hours and open to some negotiation.

About the role…

• To pursue outstanding Council Tax, Business Rates and Sundry Debts which have reached advanced recovery stages in line with the appropriate authority’s Recovery Policy
• Communicate with outside organisations, including Employers, Courts, Enforcement Agents, The Department for Works and Pensions and The Insolvency Service
• Provide technical recovery expertise, advice and direction to internal and external customers
• Work flexible hours in line with the needs of the service and to work hours which are outside the normal core working hours

For more information about this role please see the Job Description/Person Specification.

You will need…

• GCSEs (5 A-Cs or equivalent, including Maths and English)
• Good IT skills
• High attention to detail and ability to delve deeper to find the answers
• Excellent communication skills
• Customer focused approach
• Knowledge of Council Tax and/or Business Rates legislation, or experience of working in a debt recovery environment is desirable but not essential

Special Conditions…

• BPSS check

Who are we… 

Publica is a unique place to work – we’re a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs.

What can we do for you… 

• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of 5% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars
• Access to digital financial advice (covering your pension scheme, mortgages and other finances)
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary

These are just a handful of the benefits that you can enjoy when you join us!

To apply for this position please click on "apply now" within this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Publica Group Ltd.  Your CV will not be available to the hiring manager unless you are shortlisted for interview to assist with our non-biased screening process so please ensure you complete the application form in full.

It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities.

Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. 

Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children.  Safer recruitment practices are applied to all job vacancies

Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references;  proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.