Department -RFC Recreation Club

Reports to - Duty manager with dotted line reporting to assistant director of innovation

Reports to you - None

Hours of work- Part-time - 30 hours a week per week not including breaks, over four days

Base - Based at Recreation Club on Fleet Road, NW3 2QG by the Royal Free Hospital

Salary - £22,800 per annum, pro-rata- subject to skills and experience

The role

The Receptionist will report to the duty manager(s) with a dotted line reporting to the assistant director of innovation.

The role will require managing the front desk and will include greeting visitors, answering the phones, handling financial transactions, members’ accounts, day-to-day bookings, prospective members’ inquiries and providing general administration support to provide a smooth running of the reception area. This is an exciting opportunity for someone who enjoys interacting with people and has strong organisational skills.

The team

The Recreation Club of the Royal Free Hospital was established over 40 years ago and provides a fitness and leisure club to the public, local community, and hospital staff. The club plays host to a state-of-the-art gym, two fitness studios, a swimming pool and sports hall.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 10,000 staff of the RFL and their 1.6 million patients across Barnet, Chase Farm and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

Person Specification
Qualifications, Experience, Skills & Knowledge

Qualifications

• CSE/GCSE in Maths and English or equivalent
• First aid/defibrillator qualified (desirable)

Experience

• A minimum of 1-year’s previous experience in working in the fitness/hospitality/ front of house industry as a receptionist or in a similar role
• Previous experience working with the public.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Previous experience of working in a multicultural environment
• Desirable to have database system user experience and/or sales and marketing experience.

Skills and Knowledge

• To have excellent communication skills both verbal and written
• Excellent interpersonal skills and ability to proactively build relationships and networks.
• Excellent computer skills including updating calendars and inputting data and being familiar with programs such as Microsoft Word and Excel.
• Able to multi-task
• An understanding of membership systems
• Understanding of confidentiality & working with integrity
• Work to tight deadlines and deliver results.
• To be flexible, tactful, diplomatic, and supportive in your approach

Communication

• To have excellent communication skills both verbal and written
• Ability to empathise and support staff positively
• Ability to build supportive and trusting relationships.
• Strong commitment to the RFC values and providing excellent customer experience.

Managing Own Performance & Development

To be able to: -

• work under pressure and to deadlines
• prioritise and manage own workload.
• demonstrate continued attention to detail and accuracy.
• problem solves.
• To be willing to continue updating own knowledge and skills.
• To be self-confident and willing to take responsibility.

The recruitment process

To apply for this post, send your:

• CV (please include your last employer and dates of employment)
• Coverletter addressing how you meet the criteria set out in the job description and person specification

Please note, that applications submitted without a cover letter will not be considered for this role.

Closing date for application: Wednesday 24th April 2024, 12 noon

Interview date: Wednesday 8th May 2024

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. If you require any reasonable adjustments at any stage during this process, please contact us as soon as possible.

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.