Summary

Being a Volunteering and Community Officer is all about connecting with people. It’s about helping everyone to get involved and feel welcome at National Trust places. Working with volunteers and local communities, you’ll be making a vital contribution to the Trust’s cause of protecting and caring for places so that people and nature can thrive – now and into the future.

This role may involve managing volunteers. And you should be willing and able to work some weekends and evenings.

You’ll be reporting to Volunteering and Community Manager, working with Visitor Experience and Volunteering and Community team of seven staff, and supervising house volunteers at Lacock Abbey North Wiltshire.

As our Volunteering and Community Officer, you'll be supporting the wider team by exploring and building links with the local community. You’ll help to make this a flexible, positive and inclusive place for partners, community groups and current and future volunteers to get involved.

You’ll be working with several Trust teams at different sites on various projects, so your days will be full of variety. This may mean helping to run established community-led events, as well as coming up with new ideas for activities.

You’ll develop new ways of working together, and deepen relationships with existing and new audiences. You’ll also help to hone the skills our teams need in order to welcome and work with all kinds of people.

We'd love to hear from you if you’re:

• Enthusiastic and knowledgeable about the benefits of volunteering
• Someone who loves working with volunteers, and who understands the legal differences between staff and volunteers
• Good at talking to, and getting on with, all kinds of people from all backgrounds, and you understand why great customer service matters
• Flexible and collaborative, a team player who’s happy to lead on and work with other people’s agendas towards a shared goal
• Well-organised, with good attention to detail
• Experienced in volunteering principles and practice
• Comfortable with IT skills (Microsoft Office), and managing budgets

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.