Summary

We've got an opportunity for a Welcome & Service Assistant to join our team at Devil's Dyke. 

As the public face of our locations at Devil's Dyke, Ditchling Beacon & Birling Gap, you’ll provide a warm, friendly welcome, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £11.64 per hour

Contract/duration: Permanent

Hours/working pattern: This role is based on 780 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll be working roughly 12 hours per week in off season (Nov – Mar) and then 18 hours per week during peak (Apr – Oct). The role includes weekend work particularly during peak season. 

Working across the world famous locations of the South Downs East which include Devil's Dyke, Ditchling Beacon and Birling Gap and the Seven Sisters reporting to the Welcome Manager. During the Summer season we see thousands of visitors each week. You'll be part of the Welcome team, maintaining standards across these sites as well as engaging with our visitors. You'll meet people from all walks of life.

Visitors are a vital part of what we do. As the Welcome & Service Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. 

Based within the South Downs East Portfolio, you'll be supporting Devil's Dyke, Alfriston Clergy House, Monks House and Birling Gap. (You'll need access to transport to travel to these locations.)

Working alongside staff and volunteers, you'll be delivering outstanding customer service across all of these locations but also happy to work on your own. You'll be part of the Welcome Team, providing information and orientation as well as a great goodbye.

You'll be operating outdoors supporting the maintenance of the sites including the facilities. You'll promote events, offers, products and benefits of actively supporting the National Trust and support in the delivery of events at times throughout the year

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude  

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.