Purpose of the Role
Faced with a competitive retail and leisure market, consumers demand a greater standard of service than ever before. As our guests needs become more sophisticated, there is a growing need for Livingston Designer Outlet to differentiate itself in order to sustain a better experience for our guests and assist in an increase in footfall and spend.
Aims:
Develop and maintain a dynamic guest-focused culture that reinforces Livingston Designer Outlet’s brand values and ensures that every guest who visits the Outlet has a positive and memorable experience and leaves wanting to return again.
To enhance guest experience with added value services that offer seamless guest experiences.
Guest Experience Functions and Services:
Key Responsibilities
Guest Experience Objectives:
The following guest service objectives are set to define the expectations of employees and increase guest satisfaction across the guest experience function.
Main duties and responsibilities
This role will include a variety of tasks including the following:
Service: Providing exceptional service to our guests is our number one priority. We believe it is the foundation of business success and we are passionately committed to understanding what our guests want and to provide them with outstanding solutions and unique service.
Integrity: We think it's important to treat everyone courteously, professionally and with respect and to bring a straightforward, open and honest approach to everything we do.
Performance: We want to be the best at what we do. We want to perform at the highest level for our guests and to deliver exceptional value to our stakeholders.
People: guests to the Outlet should always be considered and referred to as Guests. Our guests are more important to us than simply their financial transactions, their loyalty is integral to the success of the Outlet and we should therefore welcome them as we would into our own home. By placing our guests at the heart of our work, we can deliver positive, dynamic and memorable experiences.
Innovation: We actively look for better ways of doing things in order to improve the value we deliver to our guests and the performance of our business.
Skills, Knowledge and Experience
Essential:
Experience in a similar guest experience role
Working Hours - 9 hours – Saturday 12 noon to 5pm and Sunday 1pm to 5pm
Salary - National living wage age dependant
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Please see our Benefits Booklet for more information.
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