Location: Bournemouth

Salary: to £24k pro rata

Hours: 12.45pm-5.15pm Mon-Fri (22.5 hours pw)

Benefits: Birthday off paid, 20 days holiday plus Xmas shut down extra holiday, Simply Health plan, staff socials, massively discounted parking

Aspire Jobs are delighted to be working exclusively with our client who are a professional services firm who are now looking for a part-time Receptionist to run their reception desk in the afternoons Monday - Friday.

Our client aims to provide an office environment in which they're proud to host visitors and indeed all are proud to work within. Integral to this is the experience, clients and other guests (for example contractors, referrers of work or interviewees) receive when they come into their H/O reception or call our client on the phone.

At every touchpoint of a client’s journey with the firm, the ease in which they interact with the firm should be seamless, and their experience should be positive. Their operations team, which includes their front of house reception team, plays a pivotal role in ensuring they deliver this fantastic experience and deal with operational matters seamlessly. They want their office processes and procedures to be as hassle-free as possible, so their teams can concentrate on delivering their area of specialism to their clients (external or internal), with sound technical advice and fantastic client service at the forefront of all they do.

Ideally, we would love all applicants to have some reception experience, however if you have worked in a customer/ client service role, where providing brilliant customer service in person, and on the phone, has really mattered, we’d love to hear from you. You could even be a PA/EA or Senior Administrator who is looking for a lovely part-time role where you can do a good job and then go home and not worry about it and without the stress of a full on role.

We want to be wowed by your:

• Communication skills - both verbal and written.
• Can do attitude, initiative and growth mindset.
• Attention to detail and accuracy.
• High standards of professionalism.
• Organisational skills.
• Have a bubbly personality
• Have good IT skills

The successful receptionist will be able to offer superb customer service, look professional (no visible tattoos or facial piercings) and have a great communication manner. The company are all about perception and service, and you will be the first point of contact providing this.

Job Description

While their reception can be accessed from the street, they do not typically receive visitors without an appointment. Our client embraces holding online meetings where appropriate, so their reception is not as busy with visitors as it was pre Covid. However, they do have a steady stream of daily visitors and mornings tend to be when they are typically the busiest on reception.

In addition to meeting and greeting guests when they arrive at reception, their two receptionists (morning and afternoon) also answer the main phone line coming into the firm. They use Zoom as their phone system and while everyone in the firm has a direct dial phone number, they do still receive calls into reception and these calls need to be answered, and directed on to others, professionally, knowledgeably and in a timely fashion.

Other responsibilities include:

• Opening and sorting the daily post arriving into the business.
• When quieter with visitors and calls, completing administrative tasks, including electronically closing files on our practice management system.

Reporting into the Office Manager and working closely with her, the Receptionist will work within the Operations team, consisting also of the Administration and Archiving teams.

This role requires someone with a mature outlook on life with some life experience. This part-time Receptionist role is all about client care.