Welcome & Service Assistant

Summary

Do you love working outdoors with people from all ages and backgrounds? Can you engage with people quickly and share your passion for our cause? We need enthusiastic, friendly people to be part of our outdoor Welcome & Service Assistant team which plays a core part in providing fantastic customer service.

Salary: £5,296.20

Contract/duration: Permanent part-time

Hours/working pattern: 8.75 hours per week, Some weekend work will be expected

Interview Date : 23rd May 2024

What it's like to work here

This role will be focused in our iconic outdoor visitor attraction in the southern Lake District; Tarn Hows

A short drive away from Coniston, Tarn Hows combines spectacular, awe-inspiring fell views with easy access. It’s a much loved and very busy outdoor destination with approximately 150,000 visitors each year. People of all ages, levels of mobility and confidence in the outdoors come to Tarn Hows to wander on well-maintained paths through a magnificent upland environment.

What you'll be doing Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information.  Your role is to make sure our visitors have the best day they can.  You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.  This role would suit anyone with a passion for delivering great customer service.  

Who we're looking for

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude  

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Tax-free childcare scheme

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

National Trust

£11.64 per hour

Coniston