Do you love helping customers? Are you a natural people person who loves being on the phone? Being a Customer Service Officer working remotely most of the time for the Saffron Building Society will allow you to be yourself. By assisting people in a positive and patient way, you can ensure they finish a call with you with a smile on their face. The people are the beating heart of the Saffron Building Society, and it takes everyone to provide the service they are rightly proud of.
This is a remote working role working part time either Monday - Wednesday or Wednesday - Friday 9-5pm with requirement to travel to their head office in Saffron Walden once a month.
The day-to-day role:
As a Member Representative you will act as first point of contact for customers over multiple channels, delivering a high level of customer service whilst adhering to quality assurance and operational standards.
Assisting towards team measures including but not limited to the booking of Financial Wellbeing Reviews and referrals to third party partners.
Identifying any potential or actual customer vulnerability throughout interactions
Deal with any complaints in a timely and efficient manner
To be successful:
You will have excellent customer service ability.
Be able to work independently with occasional travel to an office.
Excellent communication skills.
Benefits:
Recognition Scheme
Discounts through Saffron rewards
Annual bonus scheme
Physical, mental, and financial wellbeing support
Pension, Life Assurance & Income Protection
Holiday exchange
Staff Mortgage Benefit
Cycle to work scheme.
and lots more....
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